Overview
Spartora Trader maintains a clear and fair refund policy to ensure transparency and protect both traders and the firm.
Refunds are available only under specific conditions before trading activity begins.
Refund Eligibility
You may request a refund only if no trades have been opened on your purchased evaluation account.
Refunds are not available once you have placed or executed any trades — even if they were minimal or test orders.
Refund Conditions
Condition | Eligibility |
No trades opened | ✅ Eligible for a full refund |
Any trades opened | ❌ Not eligible for a refund |
Technical issues before trading | ✅ Eligible (must provide proof) |
Payment errors or duplicate charges | ✅ Eligible upon verification |
How to Request a Refund
To request a refund, please contact our support team by email:
📩 Email: [email protected]
📄 Include in your request:
Full name
Registered email address
Order ID or payment reference
Reason for the refund request
Once your request is received, our team will review it and respond within 24–48 hours.
Refund Method
All approved refunds are issued to the original payment method used for the transaction.
Refunds cannot be redirected to another card, wallet, or account for security reasons.
If payment was made via crypto, the refund will be processed in USDT equivalent value at the time of refund.
Additional Notes
Refunds are typically processed within 5 business days of approval.
Spartora Trader reserves the right to decline refund requests that fall outside these conditions.
For disputes or billing errors, traders should first contact support for direct resolution before escalating to payment providers.